Service Alerts

Travel following Christchurch incident
8 days ago

The team at Great Journeys are truly saddened by the attacks which have happened in Christchurch and our love goes to all those affected to this terrible event.

The Coastal Pacific and TranzAlpine will be running as planned, however, we understand that for some, it may be difficult to travel to/from Christchurch for the next few days. For those who've booked with us directly, we're offering the option of changing your date of travel at no charge to assist with alternating travel plans. 

Please get in touch on 0800 TRAINS (0800 872 467) or if dialling internationally, +64 4 495 0775, between 8am-5pm daily.  If you booked through a travel agent or partner, please get in touch with them to discuss your options to re-arrange travel.

Temporary Closure of Outdoor Viewing Carriage
13 days ago

Following an increased number of potential safety incidents, we've had to temporarily close our outdoor viewing carriages until a safety solution is found. 

In recent months, we've seen more passengers placing themselves in danger by leaning out of the viewing carriage to take photographs.  The safety of our passengers is hugely important and despite a number of safety signs and announcements on board our trains, we're still seeing this happen and can't risk the possibility of an incident.   

We're sorry that our passengers won't be able to use these outdoor carriages while a solution is found. Our trains will continue to tow the outdoor viewing carriages as the train’s generator which powers train systems such as lighting, refrigeration and air-conditioning is carried on there.  

We'll share further updates as they become available.