Service Alerts

Relaxed Protection Framework in operation
48 days ago

The recent relaxing of the COVID-19 Protection Framework enables us to host customers safely aboard our TranzAlpine train with less mandates. 

Please read the information provided below before travelling to help us continue running safely.

 

information
Covid Protection STATUS: orange
  • TranzAlpine running safely under Protection Framework
  • Vaccine passes are no longer required
  • Cafe is Open
  • Face masks are mandatory whilst in the station and moving around the train
  • Use the COVID Tracer App to scan posters when boarding

 

Covid-19 Protection Framework

Our onboard crew and station staff are all protected by full vaccinations and surgical-grade masks (N95 / KN95 / P2). We are also carefully seating passengers to enable greater physical distancing. 

However, vaccination passes for passengers are no longer mandatory - although they do remain highly recommended as the best way to combat COVID-19.

Face Masks must be worn by all customers 8 years old & up whilst in the station and when moving around the train, café & viewing car. 

The current Protection Framework status is as follows:

 

Vaccination not required

  • Vaccination Passes are no longer required to travel aboard the TranzAlpine. However, vaccination is strongly encouraged and remains the best protection against COVID-19. 

  

Contact Tracing not required

  • Following the recent changes to self-isolation rules, the NZ COVID Tracer App is no longer required.

 

Face mask requirement

  • Face Masks must be worn by all customers 8 years old & up whilst in the station and when moving around the train, café & viewing car. 
  • Face coverings such as scarves and bandanas are not acceptable.
  • You may remove your face mask while in your designated seat, however we do strongly recommend you wear your mask at all times.

 

Onboard Cafe

  • The Onboard Cafe is open, selling hot and cold food and drink as normal.
  • However, the Cafe seating area is closed and you must return to your designated seat before removing yourface mask to eat and drink

 

Open-air viewing carriage

  • The Open-air viewing carriage will be open, but:
    • face masks must be worn at all times
    • appropriate physical distancing should be maintained (1m or more)

 

Station Visitors / Pick-up & Drop-off

  • Only pre-booked customers are allowed in our stations
  • Please book online
  • Please arrange for anyone greeting you at a station to remain outside

 

You must not travel if:

You are experiencing any cold/flu symptoms or waiting for Covid test results.
You have been instructed or requested to self-isolate.

 

Expectations:

  • It is expected that customers will follow the directions of our station staff and onboard teams. Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect.
  • We have a zero-tolerance policy for aggressive behaviour or harassment. Poor behaviour will result in denial of boarding or offloading at the next station.

 

Cancellations and Refunds

All fares are fully flexible and refundable. If you are unable or would rather not travel, then please contact our Customer Contact Centre to organise rescheduling or refunding your TranzAlpine experience. 


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