Service Alerts

COVID-19 cancellation update (22-03-2020)
12 days ago

KiwiRail is suspending its three tourist trains as part of the response to COVID-19. 

From 23 March 2020, our TranzAlpine, Northern Explorer and Coastal Pacific trains have been cancelled and the services will remain suspended until further notice. 

Given the current circumstances, this is the appropriate thing to do in order to protect our people, passengers and communities from risk. Passenger numbers have already reduced significantly following the Government’s announcement about limiting non-essential travel. 

We are continuing to monitor the fast-evolving situation closely, and we will resume running the three trains as soon as we can. 

These are unprecedented times for our business and for New Zealand as a whole. We thank our customers and the public for their patience during this period of uncertainty. 

information

Full refunds will be available for impacted customers where we have cancelled services. We will be in touch with you as soon as we can.

Refunds will apply for travel dates from 23 March 2020 through to 30 June 2020.

Call and email volumes are much heavier than normal and we would appreciate your patience if we are not able to answer your enquiry as quickly as normal. We are responding as quickly as possible in a fast-changing situation.

Contact details are available on the customer service section of our website.

For information about COVID-19, the current alert level and general travel advice, please go to https://covid19.govt.nz/