Customer Services
If you have any questions or need help with your Scenic train booking, or have any comments about our website or services, then please get in touch with us using one of these methods.
Book Northern Explorer online
Book your Northern Explorer train online now. For Multi-leg journeys, pick your start and end points then insert stops on the Travel Details page:
Train bookings & general enquiries
Book your Scenic train journey over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:
Hours of operation:
Monday to Sunday: 8.00am - 5pm
Public Holidays: 8am - 5pm (closed 25 Dec)
Ferry bookings & general enquiries
To book your Cook Strait ferry over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:
0800 802 802Hours of operation:
Monday to Sunday: 8am - 5pm
Public Holidays: 8am - 5pm (closed 25 Dec)
Refunds & claims
The quickest and easiest way to log and track a refund request or claim is to raise a ticket via our online Refund Form.
KiwiRail enquiries
For enquiries relating to property, level crossings, rail corridor, noise, safety, and corporate affairs, please raise a ticket via the KiwiRail portal
Wholesale Scenic rail enquiries
For Northern Explorer, Coastal Pacific, and TranzAlpine wholesale bookings and account enquiries, please contact our Scenic Rail Wholesale department:
0800 250 000Hours of operation:
Monday to Sunday: 8am - 5pm
Public Holidays: 8am - 5pm (closed 25 Dec)
Wholesale ferry enquiries
For Interislander Cook Strait ferry wholesale bookings and account enquiries, please contact our Interislander Wholesale department:
Hours of operation:
Monday to Sunday: 8am - 5pm
Public Holidays: closed
Charter services
Charter a train for a special event:
Hours of operation:
Monday to Friday: 9am - 4pm
Public Holidays: closed
Feedback
We welcome your feedback or ideas about our Interislander services. If you wish to discuss any aspect of your experience please contact us via email at feedback@greatjourneysofnz.co.nz
Social media enquiries
Email:social@greatjourneysofnz.co.nz