Customer Service

If you have any questions or need help with your Scenic train booking, or have any comments about our website or services, then please get in touch with us using one of these methods.

Arrivals and departures

Phone: 0800 TRAINS (0800 872 467)

Scenic train enquiries

To book the TranzAlpine, Northern Explorer and Coastal Pacific trains, or an Interislander connected journey, please contact us on:

Phone: 0800 TRAINS (0800 872 467)

International: +64 4 495 0775

Email: bookings@greatjourneysofnz.co.nz

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25^th of December)

Interislander Cook Strait Ferry enquiries

To book an Interislander Cook Strait ferry on its own, please call us on 0800 802 802 (International: +64 4 498 3302).

Hours of operation:

Monday to Sunday: 8am - 6pm

Public Holidays: 8am - 5pm (closed 25^th of December)

Wholesale bookings

Phone: 0800 250 000

From outside NZ: +64 3 341 2698

Bookings and enquiries: wholesale@greatjourneysofnz.co.nz

Hours of operation:

Monday to Friday: 7am - 5pm

Saturday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25^th of December)

Charter services

Phone: 0800 801070 ext 43024

Email: Mark.Ferguson@kiwirail.co.nz

Feedback

We welcome your feedback or ideas about our Scenic trains. If you wish to discuss any aspect of your experience please contact us via email at feedback@greatjourneysofnz.co.nz