Customer Services

If you have any questions or need help with your Scenic train booking, or have any comments about our website or services, then please get in touch with us using one of these methods.

information
Check Arrival & Departure Times

Call our automated service for the latest times:

0800 872 467


Book Northern Explorer online

Book your Northern Explorer train online now. For Multi-leg journeys, pick your start and end points then insert stops on the Travel Details page:


Train bookings & general enquiries

Book your Scenic train journey over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:

0800 872 467

Hours of operation:

Monday to Sunday: 8.00am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 4 495 0775


Ferry bookings & general enquiries

To book your Cook Strait ferry over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:

0800 802 802

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 4 498 3302


Refunds & claims

The quickest and easiest way to log and track a refund request or claim is to raise a ticket via our online Refund Form.


KiwiRail enquiries

For enquiries relating to property, level crossings, rail corridor, noise, safety, and corporate affairs, please raise a ticket via the KiwiRail portal


Wholesale Scenic rail enquiries 

For Northern Explorer, Coastal Pacific, and TranzAlpine wholesale bookings and account enquiries, please contact our Scenic Rail Wholesale department:

0800 250 000

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 3 341 2698


Wholesale Interislander enquiries & bookings

For Wholesale bookings and account enquiries, please email our Wholesale department.


Charter services

Charter a train for a special event:

0800 801070 (ext 43024)

Hours of operation:

Monday to Friday: 9am - 4pm

Public Holidays: closed


Feedback

We welcome your feedback or ideas about our Interislander services. If you wish to discuss any aspect of your experience please contact us via email at feedback@greatjourneysofnz.co.nz

 

Social media enquiries

 Email:social@greatjourneysofnz.co.nz