Customer Service
If you have any questions or need help with your Scenic train booking, or have any comments about our website or services, then please get in touch with us using one of these methods.
Arrivals and departures
Phone: 0800 TRAINS (0800 872 467)
Scenic train enquiries
To book the TranzAlpine, Northern Explorer and Coastal Pacific trains, or an Interislander connected journey, please contact us on:
Phone: 0800 TRAINS (0800 872 467)
International: +64 4 495 0775
Email: bookings@greatjourneysofnz.co.nz
Hours of operation:
Monday to Friday: 8am - 5pm
Saturday & Sunday: 8am - 5pm
Public Holidays: 8am - 5pm (closed 25th of December)
Interislander Cook Strait Ferry enquiries
To book an Interislander Cook Strait ferry on its own, please call us on 0800 802 802 (International: +64 4 498 3302).
Hours of operation:
Monday to Sunday: 8am - 5pm
Public Holidays: 8am - 5pm (closed 25th of December)
Wholesale bookings
Phone: 0800 250 000
From outside NZ: +64 3 341 2698
Bookings and enquiries: wholesale@greatjourneysofnz.co.nz
Hours of operation:
Monday to Friday: 8am - 5pm
Saturday & Sunday: 8am - 5pm
Public Holidays: 8am - 5pm (closed 25th of December)
Charter services
Phone: 0800 801070 ext 43024
Email: Mark.Ferguson@kiwirail.co.nz
Feedback
We welcome your feedback or ideas about our Scenic trains. If you wish to discuss any aspect of your experience please contact us via email at feedback@greatjourneysofnz.co.nz