Customer Service

If you have any questions or need help with your Scenic train booking, or have any comments about our website or services, then please get in touch with us using one of these methods.

 

Arrivals and departures

Phone (within New Zealand): 0800 ARRIVAL (0800 277 482)

 

General enquiries

Phone:  0800 TRAINS (0800 872 467)

From outside New Zealand:  +64 4 495 0775 

Bookings, Group bookings and General information: bookings@greatjourneysofnz.co.nz

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25th of December)

 

Wholesale bookings

Phone: 0800 250 000

From outside NZ:  +64 3 341 2698

Bookings and enquiries: wholesale@greatjourneysofnz.co.nz

Hours of operation:

Monday to Friday: 7am - 7pm

Saturday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25th of December)

 

Charter services

Phone: 0800 801070 ext 43024

Email: Mark.Ferguson@kiwirail.co.nz 

 

Feedback

We welcome your feedback or ideas about our Scenic trains. If you wish to discuss any aspect of your experience please contact us via email at feedback@greatjourneysofnz.co.nz