Service Alerts

COVID-19 Alert Level 1
3 days ago

The majority of New Zealand will be at COVID-19 Alert Level 1 from 11:59pm 21st September 2020.  Auckland currently remains at Alert Level 2.

We are refocussing our efforts to help Kiwis travel during the upcoming school holiday period while keeping everyone safe at Level 1.

Our passengers are still asked to maintain physical distancing of 1m whilst onboard and in our terminals. 

Wearing face coverings is not mandatory, but we do encourage you to use one when entering close contact areas - such as Check-in, restaurants, toilets, etc.

Some facilities are still limited.  Cinemas, cabins and play areas  remain closed. 

We look forward to seeing you on-board soon. 

COVID-19 Alert Level 2 Operational Changes
43 days ago

 

Update on our services and operations

We are pleased to announce that our COVID-19 Alert Level 2 safety measures have been quickly rolled out and Interislander sailings are continuing as planned.

Passengers can be assured we are doing everything we can to keep everyone both aboard and in our terminals safe and healthy. This includes the following measures:

 

What can you expect on-board?
  • There is plenty of room on board for everyone, so we ask that all passengers practice physical distancing. Our passionate crews will also be on-hand to help everyone find a safe and comfortable space.  
  • We encourage the wearing of face coverings when moving about the vessel, and in situations where physical distancing cannot be maintained.
  • Hygiene is our priority, and a full COVID-19 cleaning regime is in place and being carried out by our professional crew.
  • Our food outlets and bars are operating normally with a great range of food and drink on offer.  We do ask that customers use card payments if possible to limit contact.
  • A few of our normal facilities are closed, and we apologise for any inconvenience caused: 
    • Cinemas are closed
    • Cabins are closed
    • Playgrounds are closed, including Deck 2 on Kaitaki.
    • Personal Cinema is unavailable
  • Interislander Plus lounges are open, albeit with a reduced number of guests and with table service for food (rather than the usual buffet).
  • Nursery access is available on request from the onboard shop or reception.  This is part of the process to ensure that deep cleaning can be carried out between uses.
  • Our free Interislander shuttle is operating as usual from Platform 9 at Wellington Railway station. Face coverings should be worn on the shuttle bus and we recommend that you bring your own for comfort.
  • Physical distancing measures are in place on the shuttle, and at our terminals.

 

Changes at Check In

With reduced passenger numbers, we expect to maintain normal Check-in operations with no additional Check-in time required. 

Photo ID is required for all adult passengers, to enable us to verify our passenger lists for Contact Tracing.

Please read our Privacy Statement - COVID19 Response for more details on how we handle your personal information.

 

Keeping yourself, your family, and New Zealand Safe

If you haven't already, then please download the NZ COVID Contact Tracing App and scan the QR codes whenever you visit a public place.

For more information on the current COVID-19 restrictions, please visit the Government website: https://covid19.govt.nz/covid-19/restrictions/current-alert-level/

 

 

Returning to COVID-19 Alert Level 2
43 days ago

 

Our operational responses are underway, as New Zealand returns to COVID Alert Levels 2 & 3

As Wellington and Picton return to COVID-19 Alert Level 2, we will be using this page to advise you of changes to our policies, procedures, and facilities.

Right now, our teams are rolling-out the procedural changes that protect us all from COVID-19. Our priority is preventing community spread, especially between islands. So please bear with us and expect reduced facilities and operational changes when you travel. 

As a minimum, we will:

  • Check photo ID for all passengers at Check-in for Contact Tracing purposes*
  • Advise passengers to maintain Social Distancing
  • Recommend passengers wear face masks during the journey

We may also need to collect additional personal information from you.  Please see our Privacy Statement - COVID19 Response.

At present, we are hopeful that we will be able to carry everyone who is booked to travel. However, those who are unable to travel due to travel restrictions will be given optionally a refund or transferral to a future date free of charge.  Using our online contact form is the quickest way to apply for these options.

We will add updates to this page to notify of any changes to facilities or our services as they are determined. 

If you haven't already, then please download the NZ COVID Contact Tracing App and scan the QR codes whenever you visit a public place.

For more information on the current COVID-19 restrictions, please visit the Government website: https://covid19.govt.nz/covid-19/restrictions/current-alert-level/

Please have patience in this difficult time, and remember that all changes to our standard service are for your benefit and for everyone you see on your journey.

 We look forward to seeing you aboard soon.

 

*Please see our Privacy Terms for details on how we handle your data

 

New fare options now available...
44 days ago
Introducing better value fares

Welcome to Interislander's new fares, bringing you better value and cheaper upgrades:

Saver: These are our best value fares for people who don't require any flexibility

Flexible: Bringing you flexibility for just a few dollars more

Refundable: Offering you complete peace of mind, our new Refundable fares are now competitively priced.  

For more information on our fares and additional extras, please visit our Cook Strait Fares page.

 

Existing bookings will be unaffected

All existing booking will remain unchanged and will retain their original Terms and Conditions and prices.

If you need to change sailings at a later date, you will retain the original Terms and Conditions of your fare, although upgrade costs may be incurred.