Service Alerts
CURRENT STATUS: COVID ALERT LEVEL 2 (& 3)
- Face-coverings mandatory
- Scan all Contact Tracing posters at check-in and on board
- Photo ID required for all adults at check-in (see our revised COVID-19 Privacy statement)
- Reduced facilities and increased hygiene measures in operation
COVID-19 Alert Level 2 (& 3)
New Zealand is at COVID-19 Alert Level 2, apart from Auckland which remains at Alert Level 3.
Under Alert Level 2, there are no restrictions on who can travel aboard Interislander Cook Strait ferries. However, there are new safe travel requirements that passengers must observe.
Alert Level 2 Safe Travel Requirements
If you're travelling on the Interislander, for your own personal safety and that of others, please note the following requirements:
- Wear a face-covering at all times during check-in and on board
- Scan QR Contact Tracing posters, both at check-in and on board
- Practise safe hygiene measures, including regular hand-sanitising and sneezing into the pit of your elbow
- Keep movements around the ferry to a minimum
Do not travel if feeling unwell, are awaiting COVID test results, have been instructed to self-isolate, or have visited a Location of Interest.
Alert Level 2 Facilities Update
To comply with the governments safe-travel requirements, we have temporarily closed some of our onboard facilities. The table below provides a guide to which facilities we expect to have open during Alert Level 2:
Current facility status
|
|
Kaitaki |
Aratere |
Plus Lounge |
Open |
Open |
Private Cabins |
Open |
N/A |
Playground |
Closed |
Closed |
Cinemas |
Closed |
Closed |
Bar (Local Heroes) |
Open |
Open |
Cafe (Hector's) |
Closed |
Closed |
Restaurant |
Pre-packed food only |
Pre-packed food only |
Nursery |
On Request |
On Request |
Advance booking recommended
Due to passenger limits, we currently have very little space available. We thoroughly recommend booking in advance if you wish to travel during Alert Level 2.
Cancellations and Refunds
Customers who are unable to travel due to Alert Level 4 or 3 restrictions can refund or reschedule their sailing, regardless of fare type.
Customers who wish to postpone their sailing due to Alert Level 2 restrictions can also reschedule without penalty, regardless of fare type.
These changes to our standard terms and conditions are only applicable to sailings that depart under Alert Level 2 and higher.
Refundable fares can be refunded or rescheduled online at any time up to 2 hours before scheduled sailing.
Flexible fares can be rescheduled online at any time up to 2 hours before scheduled sailing, but will need to contact us to organise a refund.
Saver fares will need to contact us using the details at the bottom of the page if they wish to refund or reschedule their sailing.
Arrival & Departure times
Check our Arrival & Departure page for a live update on our current sailing times.
Contact us
Hours of operation:
Monday to Sunday: 8am - 5pm
Public Holidays: 8am - 5pm (closed 25 Dec)