Service Alerts

COVID-19 Alert Level 4 travel information
8 days ago

 

information

From midnight Friday, 27th March 2020, we will no longer be able to carry passengers unless they are essential services personnel travelling to carry out work that is essential in our shared fight against COVID-19.

Travel advice following Friday 27 March

After Friday 27 March only essential service workers and freight will be carried on our ferries. Any essential service workers travelling on our ferries at any time will be required to provide work-related verification when they arrive at the ferry terminal.

Long-distance travel to connect with international flights is not allowed during COVID-19 Level 4 travel restrictions. Flights are being organised from Auckland, Wellington, Christchurch, Dunedin and Nelson, so please organise flying from your nearest airport. See the government website for further information: https://covid19.govt.nz/help-and-advice/for-travellers/domestic-travel/

Please visit our Essential Services Travel page to find out more and request travel.

 

 

When can customers book Interislander travel again? 

Until the Government downgrades the COVID-19 Alert Level and reduces travel restrictions, we are unable to carry non-essential passengers.

We are currently accepting bookings from 1 May 2020 onwards. But until travel sanctions are lifted, we cannot be certain when we will be able to transport non-essential passengers.

Please sign-up to our Newsgroup if you wish to receive updates when we are taking bookings for non-essential travel:

 

What is happening with existing Interislander bookings? 

If you booked with us directly

We are allowing all customers who booked prior to 23 March 2020 to move their bookings up to 12 months from their original travel date.

All bookings made prior to 23 March for travel between 16 March 2020 and 22 April which remain unfulfilled are being automatically cancelled and refunded in full.  

We are already working through a large backlog of email requests, so if you have already emailed us then please be patient.

All new cancellation requests can be emailed to bookings@interislander.co.nz. Please include your booking number and travel date in the subject line.

If you booked through an agent:

Please contact your ticketing agent directly as they hold all your booking details and will be able to advise your ticket terms and conditions.

 

TripCover travel insurance

Our TripCover travel insurance is administered by Chubb.  Please contact Chubb directly with your policy details.

Information about COVID-19 can be found on Chubb’s website.

 

How can I contact you?

Please see the customer service section of our website. We apologise if we are slower than normal to answer your enquiry and thank you for your patience during this uncertain period.