Service Alerts

COVID-19 Alert Level 2 safe-travel requirements
4 days ago
information
CURRENT STATUS: COVID ALERT LEVEL 2 (& 3)
  • Face-coverings mandatory
  • Scan all Contact Tracing posters at check-in and on board
  • Photo ID required for all adults at check-in (see our revised COVID-19 Privacy statement)
  • Reduced facilities and increased hygiene measures in operation

COVID-19 Alert Level 2 (& 3)

New Zealand is at COVID-19 Alert Level 2, apart from Auckland which remains at Alert Level 3.

Under Alert Level 2, there are no restrictions on who can travel aboard Interislander Cook Strait ferries. However, there are new safe travel requirements that passengers must observe.

 

Alert Level 2 Safe Travel Requirements

If you're travelling on the Interislander, for your own personal safety and that of others, please note the following requirements:

  • Wear a face-covering at all times during check-in and on board
  • Scan QR Contact Tracing posters, both at check-in and on board
  • Practise safe hygiene measures, including regular hand-sanitising and sneezing into the pit of your elbow
  • Keep movements around the ferry to a minimum

 

information

Do not travel if feeling unwell, are awaiting COVID test results, have been instructed to self-isolate, or have visited a Location of Interest

 

Alert Level 2 Facilities Update

To comply with the governments safe-travel requirements, we have temporarily closed some of our onboard facilities. The table below provides a guide to which facilities we expect to have open during Alert Level 2:

 

Current facility status
 
Kaitaki
Aratere
 
 
Plus Lounge
Open
Open
 
 
Private Cabins
Open
N/A
 
 
Playground
Closed
Closed
 
 
Cinemas
Closed
Closed
 
 
Bar (Local Heroes)
Open
Open
 
 
Cafe (Hector's)
Closed
Closed
 
 
Restaur­ant
Pre-packed food only
Pre-packed food only
 
 
Nursery
On Request
On Request

 

Advance booking recommended

Due to passenger limits, we currently have very little space available. We thoroughly recommend booking in advance if you wish to travel during Alert Level 2.

 

Cancellations and Refunds

Customers who are unable to travel due to Alert Level 4 or 3 restrictions can refund or reschedule their sailing, regardless of fare type. 

Customers who wish to postpone their sailing due to Alert Level 2 restrictions can also reschedule without penalty, regardless of fare type. 

These changes to our standard terms and conditions are only applicable to sailings that depart under Alert Level 2 and higher. 

Refundable fares can be refunded or rescheduled online at any time up to 2 hours before scheduled sailing.

Flexible fares can be rescheduled online at any time up to 2 hours before scheduled sailing, but will need to contact us to organise a refund. 

Saver fares will need to contact us using the details at the bottom of the page if they wish to refund or reschedule their sailing.


Contact us

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 4 498 3302