COVID and your Interislander travel

Vaccination or a negative COVID-19 test required for Interislander travel from 15 December

We want your travel with us to be safe and enjoyable. Our  pre-travel vaccination and testing requirements are the same as those adopted by Air New Zealand.

All passengers over the age of 12 years 3 months, including CV drivers, must have ONE of the following:  

  • New Zealand Government's My Vaccine Pass. You can show us your proof either on a device or as a printed copy, OR
  • A negative COVID-19 test result, taken within 72 hours of your ship’s scheduled departure. Rapid antigen tests can be done at a selected pharmacies. You can show us your test result either as a txt message or by a letter from the pharmacy. If you have taken a PCR test we will need to see the txt message or a letter from a medical practitioner.

You will need to provide proof of vaccination or your negative test result when you check in for your journey. If there are other travellers included in your booking, they will also be required to show proof their vaccination or negative test result. 

Getting a Rapid Antigen test

If you don't have a valid My Vaccine Pass you will need to get a COVID test within 72 hours of your scheduled departure time. If you have booked a return sailing and it falls outside the 72 hour period you will require another test. Your should plan your test(s) well ahead of your sailing. 

You can now take a Rapid Antigen Test (RAT) test for travel:

  • You get tested at a community pharmacy. A list of pharmacies offering rapid antigen tests is available on healthpoint.co.nz.
  • You need identification and it takes 15 minutes to get your result. You have to wait at the pharmacy
  • You need your test taken within 72 hours of travel but it is recommended that you take the test within 24 hours of travel. It is currently free.
  • You can show us your negative test result at check in - txt message or letter from the pharmacy

 RATs are for ASYMPTOMATIC people only; if you have symptoms, stay home, call Healthline (0800 358 5453) and get a PCR test. 

If you arrive out our terminals without a My Vaccine Pass or evidence of a negative test you cannot board the ship. You may be able to get a test in time at the nearest pharmacy:

Wellington

City Pharmacy 
9 Bunny Street (opposite Wellington Railway Station)

Hours:
Monday to Friday 7:00 am - 5:30 pm 
Saturday & Sunday: Closed

After Hours Pharmacy
17 Adelaide Road
Hours:
Monday to Friday 9:00 am - 10:00 pm
Saturday & Sunday 8:00 am - 10:00 pm
Johnsonville Medical Centre Pharmacy
2 Trafalgar Square
Johnsonville

Hours:
Monday - Wednesday 8:30 am - 8:00 pm
Thursday - Friday 8:30 am - 6:00 pm
Saturday 9:30 am - 12:30 pm
Sunday Closed
Christmas 25 - 28 December Closed

Picton

You will find the Supervised Rapid Antigen Test for New Zealand Travel team outside the Interislander Terminal, based in an office alongside various rental car companies.

The Testing Team will be available to test asymptomatic unvaccinated travellers aged 12 years or over, around 1 1/2 hours before all scheduled ferry sailing times apart from the 2:30 am sailing. 

They are closed Christmas Day.

We also remind you that all adult travellers (18 and over) are required to show personal ID when checking in. 

From 15 December access to the terminals in Wellington and Picton has also be restricted to passengers travelling on the day.

 For further information about preparing for your Interislander journey, please visit our  Check In information

You will also need to follow the Safe Travel Requirements

If you're travelling on the Interislander, for your own personal safety and that of others, please note the following requirements:

    • Wear a face mask at all times during check-in and on board
    • Scan QR Contact Tracing posters, both at check-in and on board
    • Practise safe hygiene measures, including regular hand-sanitising and sneezing into the pit of your elbow
    • Do not travel if feeling unwell, are awaiting COVID test results, have been instructed to self-isolate, or have visited a Location of Interest 

What to expect onboard at Orange

  • You must wear a face mask in the terminals and on board.
  • You need to scan the QR codes to record your travel both in the terminal and on board our ships.
  • Our restaurants, cafe and bars have returned to normal service.
  • Play areas are open.

Unaccompanied private vehicles

We are also currently not able to offer a service for unaccompanied private vehicles due to current COVID -19 travel restrictions on unmanned vehicles. You will need to have someone travel with the vehicle or contact a car/vehicle transporter company. 

Cancellations and Refunds

Customers who are unable to travel due to COVID travel restrictions can refund or reschedule their sailing, regardless of fare type. Please be aware it may take a few days to process your request.

Customers who wish to postpone their sailing due to COVID restrictions can also reschedule without penalty, regardless of fare type. 

If you are travelling on a:

  • Refundable fares can be refunded or rescheduled online at any time up to two hours before scheduled sailing. Log in to your booking on the website
  • Flexible fares can be rescheduled online at any time up to two hours before scheduled sailing, but you will need to contact us to organise a refund 
  • Saver fares you will need to contact us using the details at the bottom of the page if you wish to refund or reschedule your sailing

Refund policy

Situation Refund Policy You need to supply
You are unable to travel out of your region due to traffic light setting changing Full refund or change of dates without penality Proof of your home address
You no longer wish to travel under the conditions of our passenger vaccination/test policy Full refund or change of dates without penality None

You are unable to travel because you are adhering to government instructions application to your personal situation. For example:

  • required to isolate
  • awaiting test result
  • have cold/flu symptoms

Full refund or change of dates without penality

Supporting evidence demonstrating the requirement for you not to travel

If you wish to request a refund fill out the online form.

Contact us:

Ring 0800 802 802. Our call centre is open 8:00 am to 5:00 pm, Monday to Friday.