Passenger bookings and enquiries

Book your Interislander ferry today or contact us to find out more about our Cook Strait ferry services. Whatever you need to know, you'll find all our contact details here.

information
Check Ferry Arrival & Departure Times

Use our online Arrivals and Departures board to get the latest sailing times and disruption updates:


Online ferry bookings

Book your Interislander Cook Strait ferry journey online now. 


Ferry bookings & general enquiries

To book your Cook Strait ferry over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:

0800 802 802

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 4 498 3302


Refund claims

The quickest and easiest way to log and track a refund request or damage claim is to raise a ticket via our online Refund Form.


Nautical Miles 

If you wish to join or have questions regarding Nautical Miles then contact our team:

0800 686 865

Hours of operation:

Monday to Friday: 8.30am - 4pm

Public Holidays: Closed


Group & Affiliate bookings

If you already have a Group or Affiliate Booking code then you can book online now.

If you are an organisation or activity group wishing to apply for a group rate, or wish to organise travel for a group of more than 20 people, please contact us using the details below:

0800 878 898

Hours of operation:

Monday to Friday: 8.30am - 4pm

Public Holidays: Closed

Overseas: +64 4 498 3302


Wholesale enquiries & bookings

For Wholesale bookings and account enquiries, please email our Wholesale department.


Lost Property 

If you have left something aboard our ships or in our terminals, then contact our Lost Property desk:

03 520 3235

Hours of operation:

Monday to Sunday: 9am - 5pm


Scenic Train bookings & enquiries

To book a Scenic train or a connected journey, please call The Great Journeys of New Zealand Travel Centre:

0800 872 467

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 4 495 0775


KiwiRail enquiries

For enquiries relating to property, level crossings, rail corridor, noise, safety, and corporate affairs, please raise a ticket via the KiwiRail portal


Freight bookings & enquiries 

If you wish to move goods (cars, trailers, etc) without travelling (e.g. for collection) then please contact our freight team:

0800 660 670

Hours of operation:

Monday to Sunday: 8am - 5pm


Feedback

We welcome your feedback or ideas about our Interislander services. If you wish to discuss any aspect of your experience please contact us via email at feedback@interislander.co.nz

 

Social media enquiries

 Email:social@greatjourneysofnz.co.nz