Travel Tips & FAQs
Before arriving for your mountain adventure, brush up on our Travel Tips to ensure you've got everything you need on board.
What should I bring onboard?
Only a small carry-on can be taken onboard our trains. Bags with wheels or anything bigger all have to be checked-in and you won’t be able to access it until you get to your destination. So make sure you have all your essentials and everything else you need to have a comfortable and enjoyable journey.
Please make sure you bring along all your required medication with you in your carry-on.
Even if it’s overcast, the New Zealand sun is very strong and can burn you in less than half-an-hour.
There is nothing more annoying than leaving your sunglasses behind because it’s cloudy and then suddenly needing them.
We have plenty of power point outlets on-board, so bring your charging cables along to keep them charged up so you're ready for the next part of the journey after you disembark.
If you are using international charging cables, make sure you have the right power plug/ adapter.
In New Zealand we use 220-240V/50-60hz and our socket points look like this:
Can I take photos?
During our journeys you'll see some of the most incredible scenery New Zealand has to offer, make sure you bring a device to capture it.
Make sure your camera is fully charged and you have enough memory on your device to capture the memories of your journey.
Bring your fish eye and wide angle lens and make sure your phone is charged enough so you don’t miss out on capturing those perfect moments to share with your family and friends.
Remember to share with #NZbyTrain
What should I wear?
The weather is often completely different as we travel through our wonderful backyard. It can also be breezy in some of the remote areas. So remember to take a jacket or jumper with you onboard.
Please ensure that all members of your party are wearing footwear.
Do you have anything for kids?
Kids’ activities are available for purchase onboard from the café. These fun zip-up packs include cards, colouring-in books, origami and other activities, all suitable for the ages of 3-14 years old. You might even want to bring one of your child's favourite small toys or puzzles to give them more options to make their journey more enjoyable.
Important information to know
For the comfort of all passengers, all areas of the train including the viewing deck are designated non-smoking areas.
You can only consume alcohol that has be purchased onboard and the purchased alcohol must stay onboard at the end of your journey.
Paying for items onboard
Our trains travel through some of the most remote areas of the country, which means sometimes there is no reception for electronic transactions. So please make sure you bring some cash if you want to make any purchases onboard.