Fare Conditions

Our Scenic Class fares come with full flexibility, booking protection, and check-in luggage included. Find out why your booking is safe with us.

Scenic Class:
Ticket Terms & Conditions

These are the additional Terms & Conditions for Scenic Class tickets on Northern Explorer, TranzAlpine and Coastal Pacific trains.

 

Booking Protection


When you book with us directly online, your booking has the highest level of protection and you can be confident that your booking is in safe hands. 

Our promise includes the following:

  • In the event your journey is cancelled by KiwiRail due to domestic travel restrictions or operational requirements, you have the option of EITHER a full refund OR a free transfer to any other available Scenic fare.
  • If it is not possible for you to travel due to your illness or travel restrictions, you'll be given a choice between a full refund or a free transfer to any other available Scenic fare.
  • When choosing a free transfer, your original fare and discounts will be transferred.

 

Fully Flexible Changes & Refundability


Plans can change, and so can your booking with our Scenic Class fares:

  • You can request a refund or change your booking without penalty up to 24 hours from departure.
  • When changing your booking, you can move to an equal priced fare free of charge or simply pay the difference and move to a more expensive fare. 

 

Stopovers


Free: You can stop at selected stations and reboard at a later date free of charge, providing we are advised more than 3 days prior to travel

 

Luggage Allowance


We provide a standard international Luggage Allowance for all fares. Our Luggage Carriages are limited on space, so please ensure you book all additional luggage in advance.

 

Carry-on bag allowance

Carry-on bag allowance

To maximise scenic views and natural light coming through our glass shelves and skylights, we ask all passengers to keep their belongings to a minimum. 

Carry-on baggage should be limited to a jacket and small bag or handbag. All wheeled cabin bags must be checked in (see below). 

For tips on what to bring, please visit our Travel Tips page. 

Scenic Class Luggage Allowance

Scenic Class Luggage Allowance

All large bags, suitcases and wheeled bags, are checked into our secure luggage carriage.

Each Scenic Class passenger fare includes the following allowance:

  • 1 x Large checked bag or suitcase
    • maximum weight of 23kgs
    • maximum volume* of 158 linear cm (62”) 
  • 1 x Cabin bag
    • wheeled and/or hard-sided suitcases must be Checked in (cannot be taken aboard) 
    • maximum weight of 7kgs
    • maximum volume* for the cabin bag is 118 linear cm (46.5”)
  • 1 x Small bag or handbag
    • for taking important personal items aboard, including any fragile or perishable items, money, jewellery and valuables
  • 1 x Small infant bag
    • if you have an infant with you, you may bring an additional small bag for the journey
    • please note: infants do not get any luggage allowance (see below)

Excess & Overweight luggage

Excess & Overweight luggage

If your Luggage includes any overweight, oversize or sporting item, your options are below.

 

Additional Luggage

You can buy one additional item of Luggage per person with a maximum weight of 23kgs (50lb) and a maximum volume of 158 linear cm (63”) may be purchased for $20.

 

Overweight - more than 23kg

For safety reasons, we do not accept bags that weigh more than 23kg.  If your checked bag is more than 23kg (50lb), here are your options:

Purchase a Re-Pack Bag

If your overweight bag is more than 23kg and your cabin sized bag is already at the 7kg weight limit, it is possible, in addition to the $20 additional Luggage allowance charge, to buy a re-pack bag for $20 to repack your Luggage to the allowable weight limit of 23kg.*

If your cabin-sized bag exceeds 7kg, you can purchase an additional Luggage allowance for $20.

 

Oversized - exceeds maximum linear volume

When the length, width and height of your bag add up to more than 158cm (62") or 118cm (46.5”) here are your options:

Purchase a Re-Pack Bag

If your bag is oversized it is possible to buy a re-pack bag for $20 to repack your Luggage to the allowable dimensions. This cost is additional to the $20 additional Luggage allowance charge.

 

Bicycles & E-Scooters

Bicycles & E-Scooters

PLEASE NOTE: E-Bikes and E-Scooters can not currently be carried (see below for more information).

Bikes and Scooters need to be added at the time of booking. Our Luggage Carriages have limited capacity and the number of bikes we can carry may vary by service.  Please contact us for details.

You don't have to deflate the tyres, but bicycles can only be accepted as Checked Luggage if:

  • Handlebars are removed or turned sideways
  • Pedals are removed or turned in
  • Panniers removed
  • Helmets removed
  • Accessories removed
  • Free of mud / dirt
  • Label your bike with your name and phone number

The cost to carry your bike is $20 and bike with trailers (max 1, subject to availability) is $50.

We are unable to carry tandem bikes on our services.

 

Why we can't carry e-Bikes and e-Scooters

While the chances of your e-Bike or e-Scooter catching fire are low, thermal runaway remains a possibility.  Our luggage carriages are unattended spaces, and with long tunnels on all of our routes, any risk of fire breaking out on the train is a substantial concern. 

We are are currently looking at solutions that match our safety requirements, but in the interim we are unable to carry e-Bikes and e-Scooters. 

Wheelchairs & Mobility Aids

Wheelchairs & Mobility Aids

You need to book the following items when you make your booking. You can call our Contact Centre to do this if you prefer. 

  • Walking frames
  • Wheelchairs, Powerchair and Mobility Scooter
    • Maximum combined weight (passenger and chair) 364kg
    • Maximum length 1295mm (51”)
    • Maximum width 762mm (30”)

See our Accessibility page for more information.

Travelling with Infants

Travelling with Infants

Infants travelling with adults include an additional small carry-on bag (max 7kg) but no additional Checked Luggage other than two items from the below list for every infant in your group as part of your Luggage allowance.

  • Pram, stroller or buggy
  • Car seat
  • Bassinet or port-a-cot

These additional two items must be checked into the Luggage Carriage and cannot be taken aboard.

 

Car seats

Your car seat can be comforting and familiar to your child when travelling and it also provides extra protection.

You’re welcome to bring a car seat onboard for a child with a paid seat. Your car seat must:

  • Be in safe working condition
  • Be able to seat your child with their arms and thighs within its frame
  • Fit within your seats cushion base

For safety, your car seat can’t block access to the aisle or be placed on the tables. These must be kept on the seat.