Bringing your pets
One of the great advantages of taking the ferry is that you can bring your pets. To ensure your pet is comfortable and safe during the journey, we ask you read our tips and policies for pets on board.
Only Disability Assist Dogs are allowed in the passenger areas of our ships. All other pets can remain in your vehicle, be booked into a kennel, or checked-in as luggage in a suitable pet carrier or cage. To help us identify Disability Assistance Dogs, we recommend your service dog wears the official Civil Defence disability assistance dog tag.
If you wish to check on your animal during the journey, please ask a crew member on board who will escort you to your animal if circumstances allow.
All of our ships have kennels that can be included in your booking for both foot passengers and vehicle passengers.
Please note: we may not be able to transport your animal if they are sick, unmanageable, considered unsafe or present a risk to themselves or others.
Bringing pets in your vehicle
- During Peak Season, we recommend you book a kennel if you are bringing a pet as we can not guarantee shaded parking will be available
- Your pet can remain in your vehicle for the journey for no extra charge
- You are responsible for their welfare throughout the journey
- Please inform check-in staff that you have a pet in your vehicle and they'll give you a special hanger for your rear-view mirror
- Your animal needs to be comfortable and have enough space to travel in its normal posture. i.e. Make sure it can stand up and turn around.
- Our team will check your kennel, car or cage is fit for purpose prior to boarding
- Train your pet in the weeks' before travel by introducing them to staying in your car unattended
- Leave some toys for them to play with or a favourite blanket, bed or basket so that they can rest in familiar surroundings
- Please ensure your pet is well fed, watered, toileted and exercised before boarding
- Ensure your vehicle is well ventilated and your pet has water
- Your pet must be inside the vehicle or in a cage on the back (it must not be tethered outside or on the back the vehicle).
Bringing pets by foot
- All of our ships have kennels that can be added to your booking
- Cats and other small animals can be carried in a suitable pet carrier or cage and checked-in
- please ensure the cage or pet carrier is secure and waterproof
- pets will be placed at the front of the baggage truck for the journey
- train your pet in the weeks before travel by introducing them to staying in the cage or carrier unattended, rewarding them with treats or play will create a positive association with the cage.
- Please ensure your pet is well fed, watered and exercised prior to travel as this will help them to stay comfortable and calm during the journey
All our ships have large kennels in a cool, well-ventilated area, that can be added to your booking. If a kennel is not available during the booking process, try selecting an alternative sailing.
If you are travelling as a foot passenger, then you must book a kennel otherwise your dog will not be allowed to travel.
- Kennels cost $15 each
- Our kennels have access to water and are designed to allow most animals to travel in their natural posture
- Typical dimensions are 800 x 800 x 600 (WxHxD)
- We recommend you leave them a blanket, bed or basket they are familiar with to ensure their comfort
- Ensure your dog is well fed, watered, toileted and exercised before travel
- Please book ahead to ensure availability
- Ensure that your dog has up-to-date vaccinations (ask your veterinarian for advice).
Check-in information for kennels
Proceed to check in as normal and obtain a boarding pass for you and a kennel voucher for your dog (please leave your dog outside the terminal while you check in).
The kennels are located on the vehicle decks, which means you will board via the vehicle ramps rather than the gangways. Please follow the instructions of our staff at all times.
Advise the assistant at the vehicle check-in that you have booked a kennel and obtain your boarding passes for you and your dog. The check-in assistant will give you a special hanger for your rear-view mirror to identify that you have booked a kennel.
When boarding, the loading officers will see your hanger direct you to the kennel area.