Privacy Policy

KiwiRail Limited, trading as The Great Journeys of New Zealand (we or us), is committed to protecting your privacy. We will not ask for information we don’t need, we will securely store your personal information and we won’t pass it to anyone else without your consent unless required or permitted by law. 



Privacy statement – COVID19 Response

From 6 April 2022, all passengers are required to wear a mask while in our terminals and onboard our ferries unless you are eating and drinking.

Additionally, from time to time, the government may restrict personal movement in response to managing COVID19.  In those circumstances, we may also collect additional personal information about you, including your name, address and contact details, and your permissions for and reason for travel, and copies of supporting documentation. We may also seek to collect other personal information from you, such as asking questions about your health and wellbeing. This information is required to be provided if you wish to gain access to our sites and services, and board our ships. If it is not provided, we may refuse you entry or right to board.

This information is being collected and will be used, stored and disclosed in accordance with our Privacy Policy and the Privacy Act 2020.

Why is Interislander collecting this information?

We may also collect additional personal information if the health and safety circumstances require it. We provide essential services, and we need to continue to provide those services to customers and to the public, to meet our COVID-19 related legal obligations, and to meet our obligations under the Health and Safety at Work Act 2015 more generally.

How will Interislander use this information?

This information will be used to enable our compliance with COVID-19 related legislation and Orders, other requirements of Ministry of Health and other central and local government agencies.  It may be used to manage the risk of COVID19 transmission and the operational impact of COVID-19 on our business and to support any planning, administrative, operational or analytical activity we undertake in running our business generally.

We may also use this information to support any contract tracing required to be undertaken by the Ministry of Health, or action taken by law enforcement.

We will endeavour to use this information, where practicable, in an anonymized form.

Who will the information be shared with?

To the extent required to support these purposes, it may be shared with service providers, and as required, the Ministry of Health and other government and law enforcement agencies. It will be accessible to our staff on a "need to know" basis only.

Privacy Act 2020 and KiwiRail Privacy Policy

We take all reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification or disclosure and will hold your personal information as long as is required for the purposes for which it was collected or for as long as is necessary for us to comply with our legal obligations.

Any personal information held by us about you will only be disclosed or be accessible to our staff or our service providers on a "need to know basis". We will not disclose your personal information to other people except where:

  • your consent is obtained;
  • the information is disclosed in a way that you cannot be identified;
  • disclosure is to a Government agency with legal authority to collect it;
  • disclosure is necessary to prevent an imminent threat to health or safety;
  • disclosure was the purpose of collecting the information; or
  • the information was collected from a public source.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.  We will provide it unless it would be a breach of someone else's privacy, or other permitted grounds.  If you’d like to ask for a copy of your information, or to have it corrected, please contact the Privacy Officer at or Private Bag 92138, Auckland 1142, New Zealand


What personal information do you ask for and why?

If we ask for your personal information it is so we or our partners can provide you with goods, services or information that you have asked for, such as tickets or our email newsletter, or so we can ask for feedback on your experience with us.   Your information is always kept safe.

If you are making a purchase, joining or renewing Nautical Miles membership, we need certain personal information so we can process your payment, issue your tickets, allocate seats, and check you in on our rail or ferry services and provide you with membership benefits and special offers. 

If you subscribe to our newsletter your name and email address will be used to send you the Great Journeys newsletter you have requested.  You can stop receiving the newsletter at any time by clicking the “unsubscribe” link at the bottom of the email.

Your views are important to us.  We want to know what you think about our services so we can provide the best possible experience.  After you travel with us, we may contact you by email to ask you to complete a survey about Great Journeys.  All surveys are anonymous and voluntary and if you do not wish to participate in a survey you can opt out by clicking the “unsubscribe” link at the bottom of the email inviting you to participate.

How long do you keep my information?

KiwiRail is a state owned enterprise, and we are obliged by law to retain and archive information (which may include information about you) for the public record.  We may make copies of your information for processing and backup purposes and your information will be stored securely.

How can I withdraw my consent?

You can withdraw your consent to our processing your information as described in this notice.  It will depend on what purpose you have provided your information to us. 

  • If you want to withdraw your consent to receiving our newsletter, you can do this by using the unsubscribe link in the footer of our newsletter email. 
  • If you want to close your Interislander Nautical Miles account, please contact us on 0800 802 802  (International:  +64 4 498 3302) or email us at
  • If you don't want us to collect information about your website usage through cookies, please read our question on how you can control the information collected and what ads you'll see in our privacy policy. 
  • If you want all of your contact details removed from our systems under the European Union General Data Protection Regulation (EU GDPR), please send an email to

How can I contact you about my personal information?

To get in touch about your personal information, please email the KiwiRail Privacy Officer at or write to Private Bag 92138, Victoria Street West, Auckland 1142.  You can request access and correction, and if you are an EU resident you can request we stop using or erase your personal data.  Please note, if you have feedback or a complaint, please email us at

If you wish to complain about how we use your personal information please first email or write to our Privacy Officer at the address above including as much detail as possible, but please don’t include your credit card information.  We will do our best to resolve your issue, but if we can’t, you can complain to the New Zealand Privacy Commissioner.  If you are in the European Union, please contact your country’s data protection authority.  Data protection authorities can then contact our EU representative

What information does your website collect?

Like most websites, our site uses “cookies” and other technology such as pixel tags to improve user experience and to get to know our visitors.  Cookies are small files which are automatically placed on your device when you visit our website.   These cookies do not collect personal information but may log your general location (city, town or region), information about your device and tell us about how you use our website.  More information about cookies  is available on cookpedia and an article by VMO about cookies.

Google Analytics and Adwords are services we use to help us understand how visitors find and use our website, to track the effectiveness of our marketing campaigns and to serve relevant advertising.  For more information, visit Google’s policies on their ad services , types of cookies they use and their privacy policy.  If you are logged into your Google account your activity may be linked to you and processed by Google.  You can control what information is shared or linked from your Google account


The cookies on our website do not collect personally identifying information.  Cookies are used by all websites, and fall into the following general categories:

  •  Analytic cookies to recognise the number of  visitors coming to our website and understand how they navigate around so we can deliver the best experience to site visitors.  Some of these are necessary for our site to function.  
  • Functional cookies recognise returning visitors so content can be personalised and preferences remembered (such as language or currency). 
  • Targeting or advertising cookies record visits to our site, and track the pages visited and the links you have clicked on.  This information is used to tailor online advertising to your interests

Here's a detailed list of the cookies we use on our website.

Analytic Cookies:




Site Functional Cookies



Targeting or Advertising Cookies




How do I control what information is collected and what ads I see

You can:

  • Find out how to adjust or opt out of Google delivered personalised advertising here
  • Open our website in your browser’s “incognito” or “private” mode (this deletes cookies when your browsing session ends)
  • Opt out of VMO cookies Use the Digital Advertising Allliances’ Consumer Choice tool to opt out of DAA advertising
  • Remove cookies from your browser by clearing your cookies
  • Block cookies by changing your browser settings) although this may limit the functionality of our website.   


Get in touch with us

Our physical address is 8-14 Stanley Street, Parnell, Auckland New Zealand.  You can also email us at, call us on 0800 802 802 (International: +64 4 498 3302) for Interislander or 0800 872 467 (International +64 4 495 0775) for Scenic trains, tweet us at @greatjourneysnz or connect with us at on Facebook.