Contact Us

If you have questions about our Scenic train or Interislander ferry services then please contact us on one of the numbers below

information
Ferry Arrival & Departure Times

Use our online Arrivals and Departures board to get the latest sailing times and disruption updates:

Ferry bookings & general enquiries

To book your Cook Strait ferry over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:

0800 802 802

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 4 498 3302


Interislander refunds & claims

The quickest and easiest way to log and track a refund request or claim for our Interislander ferries is to raise a ticket via our online Refund Form.


KiwiRail enquiries

For enquiries relating to property, level crossings, rail corridor, noise, safety, and corporate affairs, please raise a ticket via the KiwiRail portal


KiwiRail enquiries

For enquiries relating to property, level crossings, rail corridor, noise, safety, and corporate affairs, please email us on


Wholesale Scenic rail enquiries 

For Northern Explorer, Coastal Pacific, and TranzAlpine wholesale bookings and account enquiries, please contact our Scenic Rail Wholesale department:

0800 250 000

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 3 341 2698


Wholesale Interislander enquiries & bookings

For Wholesale bookings and account enquiries, please email our Wholesale department.


Charter services

Charter a train for a special event:

0800 801070 (ext 43024)

Hours of operation:

Monday to Friday: 9am - 4pm

Public Holidays: closed


Feedback

We welcome your feedback or ideas about our Interislander services. If you wish to discuss any aspect of your experience please contact us via email at feedback@greatjourneysofnz.co.nz

 

Social media enquiries

 Email:social@greatjourneysofnz.co.nz