Contact Us

If you have questions about our Scenic train or Interislander ferry services then please contact us on one of the numbers below


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Train Arrival & Departure Times

Call our automated service for the latest times or speak to an agent for disruption information:

0800 872 467

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Ferry Arrival & Departure Times

Use our online Arrivals and Departures board to get the latest sailing times and disruption updates:


Train bookings & general enquiries

Book your Scenic train journey over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:

0800 872 467

Hours of operation:

Monday to Sunday: 8.00am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 4 495 0775


Ferry bookings & general enquiries

To book your Cook Strait ferry over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:

0800 802 802

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 4 498 3302


Refunds & claims

The quickest and easiest way to log and track a refund request or claim is to raise a ticket via our online Refund Form.


KiwiRail enquiries

For enquiries relating to property, level crossings, rail corridor, noise, safety, and corporate affairs, please raise a ticket via the KiwiRail portal


Wholesale Scenic rail enquiries 

For Northern Explorer, Coastal Pacific, and TranzAlpine wholesale bookings and account enquiries, please contact our Scenic Rail Wholesale department:

0800 250 000

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: 8am - 5pm (closed 25 Dec)

Overseas: +64 3 341 2698


Wholesale ferry enquiries 

For Interislander Cook Strait ferry wholesale bookings and account enquiries, please contact our Interislander Wholesale department:

0800 265 626

Hours of operation:

Monday to Sunday: 8am - 5pm

Public Holidays: closed

Overseas: +64 4 498 2110


Charter services

Charter a train for a special event:

0800 801070 (ext 43024)

Hours of operation:

Monday to Friday: 9am - 4pm

Public Holidays: closed


Feedback

We welcome your feedback or ideas about our Interislander services. If you wish to discuss any aspect of your experience please contact us via email at feedback@greatjourneysofnz.co.nz

 

Social media enquiries

 Email:social@greatjourneysofnz.co.nz