Contact Us
If you have questions about our Scenic train or Interislander ferry services then please contact us on one of the numbers below
Train Arrival & Departure Times
Call our automated service for the latest times or speak to an agent for disruption information:
Ferry Arrival & Departure Times
Use our online Arrivals and Departures board to get the latest sailing times and disruption updates:
Train bookings & general enquiries
Book your Scenic train journey over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:
Hours of operation:
Monday to Sunday: 8.00am - 5pm
Public Holidays: 8am - 5pm (closed 25 Dec)
Ferry bookings & general enquiries
To book your Cook Strait ferry over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:
0800 802 802Hours of operation:
Monday to Sunday: 8am - 5pm
Public Holidays: 8am - 5pm (closed 25 Dec)
Refunds & claims
The quickest and easiest way to log and track a refund request or claim is to raise a ticket via our online Refund Form.
KiwiRail enquiries
For enquiries relating to property, level crossings, rail corridor, noise, safety, and corporate affairs, please raise a ticket via the KiwiRail portal
Wholesale Scenic rail enquiries
For Northern Explorer, Coastal Pacific, and TranzAlpine wholesale bookings and account enquiries, please contact our Scenic Rail Wholesale department:
0800 250 000Hours of operation:
Monday to Sunday: 8am - 5pm
Public Holidays: 8am - 5pm (closed 25 Dec)
Wholesale Interislander enquiries & bookings
For Wholesale bookings and account enquiries, please email our Wholesale department.
Feedback
We welcome your feedback or ideas about our Interislander services. If you wish to discuss any aspect of your experience please contact us via email at feedback@greatjourneysofnz.co.nz
Social media enquiries
Email:social@greatjourneysofnz.co.nz