Contact Us
If you have questions about our Scenic train or Interislander ferry services then please contact us on one of the numbers below
Train Arrival & Departure Times
Call our automated service for the latest times or speak to an agent for disruption information:
Ferry Arrival & Departure Times
Use our online Arrivals and Departures board to get the latest sailing times and disruption updates:
Train bookings & general enquiries
Book your Scenic train journey over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:
Hours of operation:
Monday to Sunday: 8.00am - 5pm
Public Holidays: 8am - 5pm (closed 25 Dec)
Ferry bookings & general enquiries
To book your Cook Strait ferry over the phone, change an existing booking, enquire about pricing and availability, or enquire about our services:
0800 802 802Hours of operation:
Monday to Sunday: 8am - 5pm
Public Holidays: 8am - 5pm (closed 25 Dec)
Refunds & claims
The quickest and easiest way to log and track a refund request or claim is to raise a ticket via our online Refund Form.
KiwiRail enquiries
For enquiries relating to property, level crossings, rail corridor, noise, safety, and corporate affairs, please raise a ticket via the KiwiRail portal
Wholesale Scenic rail enquiries
For Northern Explorer, Coastal Pacific, and TranzAlpine wholesale bookings and account enquiries, please contact our Scenic Rail Wholesale department:
0800 250 000Hours of operation:
Monday to Sunday: 8am - 5pm
Public Holidays: 8am - 5pm (closed 25 Dec)
Wholesale ferry enquiries
For Interislander Cook Strait ferry wholesale bookings and account enquiries, please contact our Interislander Wholesale department:
Hours of operation:
Monday to Sunday: 8am - 5pm
Public Holidays: closed
Charter services
Charter a train for a special event:
Hours of operation:
Monday to Friday: 9am - 4pm
Public Holidays: closed
Feedback
We welcome your feedback or ideas about our Interislander services. If you wish to discuss any aspect of your experience please contact us via email at feedback@greatjourneysofnz.co.nz
Social media enquiries
Email:social@greatjourneysofnz.co.nz